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Communication and Presentation Skills
Get Along with Anyone, Anywhere, Anytime: Create Enduring Connections with Customers and Co-Workers
Getting along with others is a life-long endeavor. Good relationships are vital to our well-being and make a big difference in our effectiveness with customers, co-workers, family and friends. According to Margaret Wheatley, "In organizations, real power and energy is generated through building positive relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles and positions."
Building positive connections with colleagues and customers will improve any business. A cooperative spirit cultivates a culture that brings out the best in people and performance, keeping employees happy, energized and productive. When we communicate well, everything works better at work, and that carries over to our interaction with clients and customers. Good interpersonal communication skills boost the bottom line in many ways - by helping to retain employees, improve morale, "win over" customers, create a loyal following, secure repeat business, expand networks, increase job satisfaction, and more!
What You Will Learn:
How to build cooperation, likeability and trust for a positive, productive work environment
How to increase your "Social IQ" to build relationships with co-workers
How to communicate in clearly and concisely and communication do's and don'ts
Strategies to become totally customer-oriented (internal and external)
3 guidelines for boosting everyone's attitude and 6 ways to get everyone singing your praises
Step-by-step guidelines for giving feedback in a positive manner
How to say "no" in a nice way and to disagree without being disagreeable
4 ways to avoid misunderstandings and overcome actions that create adversarial relationships
How to adapt your communication style to persuade, motivate and influence others
How to use or avoid words that promote and destroy relationships
How to use body language to get an almost "unfair advantage"
How to control perceptions and stereotypes that create havoc
How You Will Benefit:
By being able to apply proven communication tools, techniques and strategies
By providing useful reminders of what we need to make our lives and businesses work better
By understanding that effective communication skills are the key to success
By receiving real life information that you can use now to get along better with colleagues and friends
By smoothing out differences and building respect and camaraderie between co-workers
By communicating better up and down the food chain
By applying a step-by-step strategy to build positive relationships, get along with others, connect with everyone and boost your communication IQ!
Who Should Attend:
Anyone who has to build and maintain relationships or is having difficulty communicating well with coworkers should enroll. Those involved in customer service, leadership, supervision and team building will find immediate, practical value in this program.
Program Length: Keynote, Half Day, One Day or Two Days
Complementary or Add-On Programs:
1) Turning the Tables on Conflict
2) Powerful Listening Skills
3) Love 'em or Lose 'em: Retention Strategies for Managers